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Returns & Refunds Policy

Tom Louis Official Returns & Refunds Policy

Effective Date: August 5, 2026

At Tom Louis Official, customer satisfaction is our priority. We want you to shop with confidence, and we're committed to providing a fair, transparent, and hassle-free returns process.

1. Return Eligibility

We accept returns on most items within 7 days of delivery, provided the following conditions are met:

  • The sunglasses must be unused, unworn, and in their original condition.

  • All original packaging, tags, labels, protective films, cleaning cloths, and cases must be included.

  • The item must show no signs of wear, scratches, damage, or alterations.

  • Proof of purchase or your order confirmation is required.

Non-Returnable Items

For hygiene and quality assurance reasons, we cannot accept returns for:

  • Final sale or clearance items.

  • Customized or personalized products.

  • Items damaged due to misuse or improper handling.

  • Products returned without prior authorization.

  • Items returned without their original packaging or accessories.

2. How to Request a Return

To start a return:

  1. Contact us at support@tomlouisofficial.com within 7 days of receiving your order.

  2. Include:

    • Your order number

    • The item(s) you wish to return

    • The reason for the return

    • Photos if the item is damaged or defective

  3. Our customer support team will review your request and, if approved, provide return instructions along with a Return Authorization (RA) Number.

Please note: Returns sent without an approved RA Number may not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

  • We recommend using a tracked and insured shipping service, as Tom Louis Official is not responsible for returns lost or damaged during transit.

4. Refunds

Once your returned item has been received and inspected:

  • Approved refunds will be processed to your original payment method within 3–5 business days.

  • You'll receive a confirmation email once your refund has been issued.

Please note:

  • Original shipping charges are non-refundable unless the return is due to our error or a defective product.

  • Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Exchanges

We currently do not offer direct exchanges.

If you'd like a different style or color, simply return your eligible item for a refund and place a new order.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item:

Our team will review your request and work quickly to provide a replacement, exchange, or refund at no additional cost to you.

7. Late or Missing Refunds

If you haven't received your refund after 5 business days:

  1. Check your bank account or credit card statement again.

  2. Contact your bank or payment provider, as processing times may vary.

  3. If you still need assistance, email us at support@tomlouisofficial.com.

Need Help?

Our customer support team is always happy to assist with any questions regarding returns, refunds, or your order.

Email: support@tomlouisofficial.com

We aim to respond to all inquiries within 24–48 business hours.

Thank you for choosing Tom Louis Official. We appreciate your trust and look forward to providing you with premium luxury sunglasses and exceptional customer service.